Customer information

Terms and conditions

These terms apply to services ordered directly from Lenka Štěchová by phone or email. Before accepting an order, she will provide the service scope, date, price and payment method in text form.

1. Provider

Mgr. Lenka Štěchová, Czech business ID 10323201, registered office Zahradnická 309/1, 390 01 Tábor, Czechia, registered in the Czech Trade Licensing Register (“the provider”). Contact: +420 777 146 796, lstechova@seznam.cz.

2. Services

The provider offers group courses, movement classes, individual consultations and online tutoring. This website is informational and does not itself conclude or take payment for orders. The confirmed order determines the exact content, place, date, capacity and price. The services do not replace medical care or individual medical advice.

3. Orders and contracts

1. An initial phone call or email is a non-binding enquiry.
2. The provider sends an email summary of the service, price, date, payment terms and these conditions. A customer is bound by an offer agreed by phone only after accepting it electronically or by signature.
3. The contract is concluded when the provider receives the customer’s explicit acceptance, unless the offer states otherwise.
4. A parent or legal guardian contracts and communicates for a child.

4. Price and payment

Unless expressly stated otherwise, the price given before the order is the final consumer price. The order confirmation sets the due date and payment method. A payment document is issued as required by law.

5. Cancellation of a direct booking

These rules apply to services booked directly from the provider and are subject to the statutory withdrawal rights below:

• individual tutoring, consultation or an individual lesson may be cancelled or rescheduled free of charge at least 24 hours before it starts; later cancellation or non-attendance is charged in full,
• a single group movement class may be cancelled free of charge at least 12 hours before it starts; later cancellation or non-attendance is charged in full,
• for a multi-session course booked directly, the cancellation fee is 0% at least 14 days before the start, 50% from 7 to 13 days before the start, and 100% after that or for non-attendance,
• a place may be transferred to a substitute by agreement if the service and capacity permit; if the vacated place is filled, the cancellation fee will be reduced appropriately,
• serious circumstances can be discussed individually without sending medical records.

If the provider cancels, she will offer a replacement date or refund the unprovided part. Other indirect customer costs are not reimbursed unless mandatory law requires otherwise.

6. Consumer withdrawal from a distance contract

A consumer who contracts by phone or email can generally withdraw without giving a reason within 14 days after the contract is concluded. It is enough to send a clear notice to the provider’s email or registered office in time. Statutory withdrawal rights take priority over the cancellation rules above.

A service will begin during that period only at the consumer’s explicit request. If the consumer later withdraws, they pay a proportionate price for the part already supplied. After full performance, the right may expire if the consumer expressly agreed in advance and acknowledged that consequence. Any statutory exception for a particular service on a specific date will be explained before the contract is concluded.

Refunds due after valid withdrawal will be made within 14 days, normally by the same payment method. The model notice below is optional.

7. Complaints about a service

If a service does not match the agreed content, scope or quality, the customer may complain without undue delay by email, phone or at the registered office. It helps to give a name, contact, service and date, the defect and the requested remedy, but this format is not mandatory.

The provider will confirm receipt, including its date, content and requested outcome. She will decide without undue delay and complete the complaint process within 30 days unless a longer period is agreed with the consumer in writing. Depending on the circumstances, the remedy may be proper completion or repetition, a reasonable price reduction or a refund. A written outcome will be issued.

8. Alternative dispute resolution

If a consumer dispute cannot be resolved directly, the consumer may apply to the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czechia, adr@coi.gov.cz, coi.gov.cz/informace-o-adr/.

9. Privacy and final provisions

Personal-data processing is described in the Privacy policy. These terms do not limit consumer rights that cannot be excluded by contract. Czech law applies without affecting mandatory consumer rights under the law of the consumer’s country of habitual residence.

Model withdrawal notice

Effective and last updated: 22 August 2026